Table Games Dealers
Dover Downs Hotel & Casino offers exceptional perks and benefits that most hotels and casinos wouldn't even dream of. We offer paid holidays, 401(k), uniform & laundry service, financial coaching, health & wellness programs, emergency fund, tuition reimbursement, holiday events, free & discounted food at our many restaurants, discounts at our retail shops and hotel, discounts at Toppers Spa & Salon, recognition awards and events, and many more awesome extras. Join this amazing team and see what real hospitality looks like!
Major Focus:
• Deal casino table games to players offering exceptional customer service and accuracy.
Essential Functions:
• Provides fast, flawless, personalized customer service to our players.
• Promotes positive customer relations.
• Creates memorable service experiences and a fun-filled environment for our players.
• Facilitates the game and explains the rules of the game to our players.
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets.
• Exchanges cash for gaming chips according to procedures (buy-in transactions).
• Audits and completes fills and credits on the table games.
• Cooperates with other dealers when assigned to the same game.
• Controls the pace of the game.
• Ensures game security.
• Informs the Floor Supervisor and /or Box person of any requests or unusual play.
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures.
• Adheres to established cash handling and accounting procedures.
• Complies with all departmental and company policies as well as all established regulations.
• Maintains confidentiality regarding customer play.
• Amicably resolves customer issues.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
Additional Functions:
• Performs other duties as assigned.
Requirements
• Must possess 1 year of dealer experience in a minimum of two games (Blackjack, Roulette, Craps, Baccarat, or Poi Gow)
• Must possess high school diploma, GED or equivalent work experience.
• Must pass an audition, demonstrating level of proficiency.
• Must be quick, analytical and observant, with good math skills.
• Must possess exceptional customer service skills.
• Must possess excellent communication skills.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
• Must be able to work weekends, holidays and nights as business needs require.
• Must be able to report to work on time as scheduled
• Must present an overall professional appearance and report to work in appropriate attire.
Additional Information:
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Dover Downs, Inc. is an Equal Opportunity Employer.
Apply Today!