ACCESS Scheduler DispatcherKitsap Transit
ACCESS Scheduler Dispatcher
We are looking for highly motivated individuals who, under general supervision, will be able to
perform the following functions:
Schedule passengers with recurring and one-time special transit needs; assign trips and
prepare daily manifests for established paratransit routes or modify established routes to
accommodate special transportation needs; determine vehicle equipment needs for individual
passengers; arrange pick-up and drop-off locations and times with passengers and
operators; assign trips and vehicles to maximize efficiency of routes; re-evaluate and modify
routes as trip requests, operator and equipment needs change; maintain telephone contact
with passengers and radio contact with operators to communicate schedules and changes.
Dispatch/provide work direction for operators on assigned shift; assess fitness for duty;
communicate passenger changes and route modifications throughout the shift; evaluate daily
service hours and flow to maximize efficiency of service; receive and respond to operator
calls regarding vehicle/equipment problems, traffic, accidents, weather conditions and other
requests for information; communicate problems to appropriate internal and/or external
resources for timely resolution; coordinate alternate transportation for passengers as
required; maintain on-time operator performance.
This position reports to the ACCESS Manager.
The range for this position is $25.86 - $34.78 per hour, commensurate with experience. With
rare exception, initial appointments are usually made at Step 1 ($25.86).
Full-time employees receive a generous benefits package including subsidized medical
insurance and fully paid dental insurance for employee and dependents, as well as disability
insurance and life insurance. This position participates in the Washington State Public
Employees’ Retirement Plan with the option of participating in a state administered deferred
compensation plan. In this position, you will accrue general leave (PTO) based on your years
of service according to the accrual schedule for non-exempt employees in the Employee
Handbook (for an internal candidate) or 6.7693 hours per pay period, based on 80 hours
worked (for external candidates).
Hours of Work:
Hours of operation are 3:00 a.m. – 9:30 p.m. Monday thru Friday and 8:00 a.m. – 6:30 p.m.
on Saturdays and Sundays. This position works a 40-hour work schedule that includes shift
work and overtime. Applicants must be available to work any hours of ACCESS operation,
including weekends and all holidays. Schedules for this position may vary from week to
week and may include weekend work on a permanent basis. Schedules may change as
Kitsap Transit service hours change.
Kitsap Transit employees who wish to apply must have a satisfactory performance and
attendance record. Kitsap Transit Operators with any of the following criteria in the last
twelve months are excluded from recruitment opportunities:
• a current Decision Making Leave or higher in the Safety category
• more than two held customer complaints
• more than four unscheduled absences
• more than two late reports
Education and Experience:
High school graduation and three (3) years of technical/administrative support experience in
a transit or transportation operations function including one (1) year of scheduling/dispatching
Knowledge, Skills and Abilities:
Following are some of the highlights of what is needed to be successful in this position.
• Department and agency policies and procedures
• County geography
• Keeping accurate and detailed records
• Conducting basic research and preparing clear and concise reports
• Understanding, explaining and applying complex regulations, procedures and
• Communicating effectively orally and in writing
• Using public relations techniques in responding to inquiries and complaints
• Using personal computers and office software including word processing,
spreadsheets and database programs in a Windows-based operating environment
Working Conditions/Physical Requirements:
Positions in this class typically require: fingering, talking, hearing, seeing and repetitive
motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible
amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects,
including the human body. Sedentary work involves sitting most of the time. Jobs are
sedentary if walking and standing are required only occasionally and all other sedentary
criteria are met. Locations and travel vary.
This posting is open until filled. Review of application packets will begin immediately.
If you decide to apply for this position, please visit our employment link at
http://kitsaptransit.appone.com/. Please contact Marisol Castro in the Human Resources
Department at (360) 475-0211 if you have any questions.
Closing Date: Open until filled.
• Selective certification may be used to achieve affirmative action goals.
• Kitsap Transit is committed to providing access and reasonable accommodation in its services,
programs, activities, and employment for individuals with disabilities. To request disability
accommodation in the hiring process, contact email@example.com at least ten days in
advance or 360-479-4348 (TDD).
• If you qualify for Veteran's preference under RCW 41.04.005 and 41.04.010, you must submit
a DD214 and a completed Veteran's Preference Declaration (available at Kitsap Transit's
Human Resources Office) at the time of application.
KITSAP TRANSIT IS AN EQUAL OPPORTUNITY EMPLOYER