Client Success Strategic

The Client Success Strategist (CSS) serves as a client advocate and proactive, strategic resource throughout the Core 4+ sales process. The CSS is an integral part of our sales team, leading in digital strategy, media plans, customer onboarding, reporting and long-term customer retention and growth.

OPERATIONS STRATEGY:

The Client Success Strategist is the strongest advocate for the Core 4+ Sales Process.  Responsible for ensuring client expectations are met which is critical to developing belief in the process with the Marketing Consultant team.

PRIMARY RESPONSIBILITIES:

• Be a leader in creating campaign strategy and collaborating with the sales team
• Create focused media plans based on client goals and related research
• Determine tracking strategies needed to tell a campaign’s true story
• Review campaign results and make positive changes when needed
• Prepare monthly campaign reports and present to Marketing Consultant and customer
• Coordinate with internal workgroups to onboard clients
• Stay ahead of trends and digital marketing capabilities and be a digital marketing leader
• Promote client advocacy at every step in the process
• Perform client success duties for excelerate clients as needed

KEY COMPETENCIES:

• Strong Organization Skills
• Project Management Skills
• High digital acumen, expert on digital
• tactics and tracking strategies
• Expert in Google Analytics
• Accountability, self & team
• Strong Customer Service Skills
• Detail Oriented
• Proficient with Google Docs suite
• Proficient in Salesforce
• Strategic

POSITION EXPECTATIONS:

• Having high standards for personal and team accountability.
• Willingness to work long hours and be available after hours.
• Meeting project deadlines & expectations.
  

Excellent pay and benefits available

McClatchy is an equal opportunity employer