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McClatchy

1950 South State Street
Tacoma , WA
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Client Success Strategist

McClatchy
Tacoma, WA Full-time
Posted on October 1, 2018

The Client Success Strategist (CSS) serves as a client advocate and proactive, strategic resource throughout the Core 4+ sales process. The CSS is an integral part of our sales team, leading in digital strategy, media plans, customer onboarding, reporting and long-term customer retention and growth.

OPERATIONS STRATEGY:

The Client Success Strategist is the strongest advocate for the Core 4+ Sales Process.  Responsible for ensuring client expectations are met which is critical to developing belief in the process with the Marketing Consultant team.

PRIMARY RESPONSIBILITIES:

  • Be a leader in creating campaign strategy and collaborating with the sales team
  • Create focused media plans based on client goals and related research
  • Determine tracking strategies needed to tell a campaign’s true story
  • Review campaign results and make positive changes when needed
  • Prepare monthly campaign reports and present to Marketing Consultant and customer
  • Coordinate with internal workgroups to onboard clients
  • Stay ahead of trends and digital marketing capabilities and be a digital marketing leader
  • Promote client advocacy at every step in the process
  • Perform client success duties for excelerate clients as needed

KEY COMPETENCIES:

  • Strong Organization Skills
  • Project Management Skills
  • High digital acumen, expert on digital
  • tactics and tracking strategies
  • Expert in Google Analytics
  • Accountability, self & team
  • Strong Customer Service Skills
  • Detail Oriented
  • Proficient with Google Docs suite
  • Proficient in Salesforce
  • Strategic

POSITION EXPECTATIONS:

  • Having high standards for personal and team accountability.
  • Willingness to work long hours and be available after hours.
  • Meeting project deadlines & expectations.