(Case Management/Electronic Case Filing system) Analyst

U.S. District Court, Probation and Pretrial Services Western District of Washington Seattle, WA Full-time Social Service

Posted on May 4, 2023

23-WAW-23
ANNOUNCEMENT DATE
CLOSING DATE

May 1, 2023
Open until filled; preference given to resumes received by May 21, 2023
We are currently accepting applications for a CM/ECF (Case Management/Electronic Case Filing system) Analyst. This position is in the Clerk’s office at the federal courthouse in Seattle.
Some travel between the Seattle and Tacoma Clerk’s offices may be required. CM/ECF Analysts are part of a self-directed team and get to work closely with other teams, chambers, IT, and management. View our careers page to learn more about working for the court.
As a CM/ECF Analyst, you handle the day-to-day operation and support of our web-based electronic filing application. You collaborate with stakeholders to customize the application to meet the needs of the court and create a positive filing experience for users. In addition, you play an integral role in identifying operational inefficiencies and driving process improvement
initiatives.
To be successful in this role, you should have a passion for problem-solving and technological innovation. You need to be self-motivated with excellent organizational and time- management skills. You must also communicate effectively – both orally and in writing – and feel comfortable explaining technical information to a non-technical audience.

REPRESENTATIVE DUTIES

Provide technical support through a variety of channels, including the CM/ECF Help Desk.
Develop automated documents and workflows using HTML and a court-developed macro language.
Perform manual testing procedures and identify potential training needs following modification to CM/ECF.
Create conceptual overviews, procedures, and other technical documentation.
Evaluate new CM/ECF upgrades and functionality to assess the impact on the court. Provide implementation recommendations to IT and management.
Monitor documentation, reported bugs, outages, and other CM/ECF resources maintained by the Administrative Office of the U.S. Courts.
Analyze data and work processes, gather requirements, and work with IT to develop solutions for operational issues and changes.
Identify data integrity or workflow irregularities and work with staff to identify and address the root causes.
As part of a self-managed team, participates in the hiring, training and orientating new staff/team members. Assist with training current staff on new procedures as needed.

QUALIFICATIONS

High school diploma or equivalent; and a minimum of two years of progressively responsible administrative, technical, or professional experience.
Skill and experience using web based applications.
Skill and experience troubleshooting.
Ability to read, understand, and apply technical concepts and instructions.
Knowledge of Microsoft Office Suite and experience with virtual meeting platforms such as Zoom or Microsoft Teams.
Ability to communicate information clearly and professionally with a variety of people.
Ability to maintain confidentiality, demonstrate sound judgment, and handle sensitive material with a calm, professional, friendly, and patient demeanor.
The ability to work effectively as a part of a team, assisting co-workers and demonstrating a willingness to complete a wide variety of tasks as needed.

PREFERRED QUALIFICATIONS

Bachelor’s degree.
Current or prior judiciary experience.
Proficiency with a wide range of technology, including SharePoint and Adobe Acrobat.
Experience with CM/ECF, the Judiciary’s automated case management system, or other electronic filing systems.
Knowledge of federal and local rules, legal documents/terminology, and case processing.
Skill in writing and publishing documentation that is accurate, easy to understand, and consistent in both content and appearance.
Project management skills.
Working knowledge of Microsoft Excel, SQL, and HTML.
Ability to gather technical requirements and translate requirements into solutions.
Knowledge of continuous process improvement methods.

SALARY RANGE Court Personnel System Classification Level:
CL26, Step 1 – 61, $55,961 – $90,945
CL27, Step 1 – 61, $61,467 – $99,949
Depending on experience and qualifications; additional promotional potential without further recruitment.

BENEFITS The District Court offers a generous benefit package, competitive salary, and a dedication to work/life balance including flexible schedules, ORCA transit passes, and telework opportunities. Judiciary employees participate in the Federal Employees Retirement System, Thrift Savings Plan (similar to a 401K), health and life insurance benefits, long term care options, annual sick leave accrual, and eleven paid holidays per year. Judiciary employees are not covered by the Office of Personnel Management’s civil service classification system or regulations.

APPLICATION QUESTION A key competency for an ECF Analyst is to work collaboratively across the Court to achieve goals and solve problems. Provide a specific example from your work history that demonstrates your ability to work collaboratively and build consensus with colleagues who have a broad range of technical knowledge and skill. Responses should be no more than one page, and will be evaluated on the following: organization and flow of thought, thoroughness and thoughtfulness of content, level of detail, and writing skills (including grammar, punctuation, and sentence structure).

INFORMATION FOR APPLICANTS Only qualified applicants will be considered for this position. Applicants must be United States citizens or eligible to work in the United States. Employees of the United States District Court are considered “at will” employees. Applicants selected for interviews must travel (for in-person interviews) or connect via Zoom (for remote interviews) at their own expense. The United States District Court requires employees to follow a code of conduct which is available upon request. Reference checks with current and former employers will be conducted on top candidates. A background investigation with law enforcement agencies, including fingerprint and criminal record checks, will be conducted as a condition of employment. Any applicant selected for a position will be hired provisionally pending successful completion of the investigation. Unsatisfactory results may result in termination of employment.
The Federal Financial Management Reform Act requires direct deposit of federal wages.
The United States District Court for the Western District of Washington is an Equal Opportunity Employer. We encourage applications from all qualified individuals and seek a diverse pool of applicants in terms of race, ethnicity, national origin, sex, gender identity and expression, sexual orientation, age, languages spoken, veteran’s status, disability, religion, and socio-economic circumstance.
The Court provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation, please notify Human Resources. The decision on granting reasonable accommodations will be made on a case-by-case basis.
The Court reserves the right to modify the conditions of this job announcement, to withdraw the announcement, or to fill the position sooner than the closing date, any of which may occur without prior written or other notice. If a position becomes vacant in a similar classification, within a reasonable time from the original announcement, the Clerk’s Office may select a candidate from the applicants who responded to the original announcement without posting the job announcement again. More than one position may be filled from this announcement.