Field Operations Specialist
Field Operations Specialist
Vacasa is looking for a competent, energetic, advanced communicator and leader to join our team as a Field Operations Specialist. This Jack or Jill of all trades will be responsible for running the home care team for a portfolio of homes - acting as a direct extension of the owners, and keeping them in the loop with all aspects of the management of their homes. The home care team is comprised of a team of housekeepers and maintenance technicians. A day in the life might include: reviewing maintenance needed at homes, owner communications, cleaning inspections, stocking a new home and staging it for its first guest, helping a guest figure out how to light a gas fireplace over the phone, walking an owner through their monthly statement, completing routine maintenance repairs such as changing a light bulb or replacing a broken door latch, dispatching non routine repairs, and helping a housekeeper finish a particularly challenging clean before guests arrive - remember when we said, "Jack or Jill of all trades?"
What You’ll Do:
- This position will require you to be cool under pressure, and balance challenging priorities on a regular basis.
- We are a vacation company and we will be the busiest when most folks are taking vacations-ie weekends, spring break, summer, etc. We’ll need you to be available.
- This is not a 9-5 job, you will be called upon after normal business hours and on weekends, and flexibility is key. You are the boots on the ground when our guests or owners need assistance.
- Maintaining an efficient and high quality housekeeping team will be your top priority!
- Traveling between multiple worksites and balancing competing priorities each day is a primary function of this role.
- Must being willing to use personal vehicle and maintenance related tools.
- Professional and frequent communications with the owners of the homes in your portfolio.
- Being willing/able to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
- Other responsibilities as assigned.